Return & Refund Policy

At Najaakat.com, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. However, if you’re not entirely satisfied with your purchase, we offer a straightforward return and refund policy as outlined below.

Returns

We offer a 7-day return window from the date of delivery for both discounted and non-discounted products purchased through www.najaakat.com, provided the following conditions are met:

Eligibility for Return

  • Items must be returned in their original condition, unused, unwashed, and with all original packaging, tags, and invoices intact.
  • Products that have been altered, used, or repaired externally will not be accepted.
  • A return request must be authorized in advance. To initiate a return, please contact us via:

Damaged or Incorrect Products

  • If you receive a product that is damaged, defective, or not as described, you must notify us within 7 days of delivery.
  • Email us at support@najaakat.com with a photo of the damaged or incorrect item to process your request.

Return Process

  • Once approved, pack the item securely in the original packaging.
  • Our team will arrange for pickup or share the return shipping instructions.
  • Returned products will undergo a quality check based on the following:
    • Tags, labels, and barcode must be intact and match our records.
    • The product must be free of stains, tears, or visible damage.
    • The original box/packaging must not be damaged.

After inspection, you will be notified about the acceptance or rejection of your return within 7 working days of receiving the item.

Refunds

Once the returned item has passed quality inspection, your refund will be processed within 48 hours.

Refund Modes

  • Prepaid Orders:
    • Refund to the original payment method
    • Refund as store credit
    • Replacement product (if available)
  • Cash on Delivery (COD) Orders:
    • Refunds will be provided as store credits

Important Notes

  • Unauthorized or late returns may not be accepted.
  • Shipping and handling charges (if any) are non-refundable.
  • The decision of Najaakat.com regarding the condition of returned items and refund eligibility shall be final and binding.
  • Najaakat.com reserves the right to amend this policy at any time without prior notice.

For any assistance, feel free to contact our customer care at support@najaakat.com or call us at +91 [Insert Contact Number].